Terms and Conditions- Girlyshop Cosmetic and Makeup

The following Terms and Conditions apply to all transactions on the girlyshop.co.uk web site, please scroll through this screen, read them carefully and print a copy for future reference.

Pricing & Availability

All product prices are in £ sterling and inclusive of Royal Mail Recorded service. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods be sold at in the UK market, or prices that retailers within the UK market are currently offering the same product. All products are subject to availability. In the event that your order cannot be fulfilled you will be given a refund for the unavailable product(s).

Authenticity - Cosmetics

We guarantee that all advertised products are 100% genuine. However it is customers responsibility to check all sizes, weights, measurements, volumes and colours and any stated flaws or special notes, particularly regarding cosmetics that were originally part of a gift set and are being sold individually, descriptions are read fully and understood. Occasionally such cosmetics items may have the words "not for individual resale" on them or be marked as testers. By submitting you order to girlyshop.co.uk, you are confirming that you have read all item descriptions fully and understand and are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort try to ensure all products marked as such are identified on the system.

Authenticity - Jewellery

All jewellery items with description of 925 Sterling Silver are genuine 925 Sterling Silver and will carry the 925 Silver Quality Mark (925 stamped). All gemstones are exactly as stated and are completely authentic and genuine. It is customer's responsibility to read all item specifications and descriptions, particularly regarding item size, weight and material. All jewellery item specifications and descriptions will have description or photograph of special packaging. Please note that occasionally the packing will be subject to change due to availability, however replacement packaging will be of similar or higher quality than that shown / described.

Photographic representation - Jewellery

Please note that all jewellery images have been enlarged for clarity of detail. Please check, sizes, lengths, weights and measurements carefully before purchasing. All earrings are shown without butterfly backs as we feel this detracts from the item. All earrings are provided with 925 quality marked Sterling Silver butterfly backs unless stated. Gemstone colours may appear differently on computer screens than in reality. All photos are the property of girlyshop.co.uk; to copy them is copyright theft. A watermarking scheme is in place to prevent copying.

Photographic representation - Cosmetics

Please note most images of cosmetic items on this site have been reduced to fit into site design. It is customer responsibility to check all sizes, volumes, shades and colours before purchasing. Colours represented on your monitor may differ from reality.

Delivery

We are currently only able to service customers in the UK market. Our chosen delivery method is Royal Mail Recorded Delivery. We aim to dispatch your order within 2 working days. Special Delivery by 12 noon service is also available by request and is charged at the current Royal Mail Special Delivery cost, which must be paid for prior to shipping. Unfortunately customers cannot specify a delivery date. We will notify you by email when your order has been shipped.

Order Payment

Credit and Debit Card payments are made online using secure payment service. Payment will be debited to your account before despatch of your purchase.

Returns & Order Cancellation

All items are brand new, unused and untested, however occasionally problems do arise. If goods are damaged upon receipt, please email us with the complaint and wait for a response. We will ask you to return the item to the address on the packing slip within 7 days of receipt, complete with all original packing. All returns are evaluated before being processed. A full refund including the price of return postage to us or a replacement item will be issued within 48 hours of receipt pending inspection by us. Please ensure items are suitably packed and proof of postage is obtained as we cannot be held responsible for loss / further damage of an item being returned to us. We do not collect goods. We will also refund if an item is not suitable or no longer required, however it must not have been used, tested, worn or otherwise tampered with and any seals or cellophane or tags must be intact. Please email us with reason for return and wait for a response. We ask that the item be returned in the exact condition in which it was delivered, to the address on the packing slip, within 7 days of receipt, complete with all original packaging. All returns are evaluated before being processed and any damage sustained on return of item or any evidence of use or missing parts may affect the amount refunded. Refund of winning auction / buy it now price, but not the postage cost or cost of returning to us by customer will be issued, pending inspection, within 48 hours of receipt of item. Please ensure items are suitably packed and proof of postage is obtained as we cannot be held responsible for loss / damage of an item being returned to us. We do not collect goods. For hygiene reasons we cannot refund / replace any opened / used cosmetics / perfume or any garments or items that have had their tags removed by customer. Any items that are being returned to us as damaged goods that have been used or worn or have tags removed will not be exchanged as this voids our returns policy. Please note there are no refunds / exchanges for jewellery items that do not fit or that cause allergic reaction. We do not exchange for alternative items. If you require a different item, please order it is the usual way.

Cancellation of Orders

Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 2 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by email to customerservices@girlyshop.co.uk. If your order has not been sent, it will be cancelled and there will be no charge whatsoever. If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply: - When you receive your order, as per the EU Distance Selling Directive, you have a " cooling off period" of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from girlyshop.co.uk. We will not accept for exchange or refund any item that has been used or is not in the exact condition in which it was despatched by us. You must contact us by email to confirm which items are being returned, and wait for our response. You will be requested to return the goods by second-class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods (even if the original order qualifies for FREE delivery). There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Refunds will be made to the original charged account within 14 days of receipt of the returned goods. These conditions do not affect your statutory rights. We are always striving to make our service better, so it is always helpful to know why you have changed your mind and cancelled an order.

Order Confirmation

You will be sent an e-mail confirming receipt of your order. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.

Security

We DO NOT store customer payment details on our server. Only your name, email and your postal address transmitted from our secure server to secure payment servers, using 128 bit encryption, for the payment process. This can be verified by double clicking the Padlock icon located on your browser's status-bar.

Data Privacy

We will not and do not supply any of your details to any third party at all. From time to time we or our sister company may send you e-mail notifications of New arrivals or promotions. Girlyshop.co.uk will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law. As a statement these Terms and Conditions do not affect your statutory rights as a consumer. English law governs sales on this web site and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and we will accept no amendments.

Copyrighted Materials

All the images, logos and text on this website belong to Girlyshop.co.uk. Please do not copy, save or save and edit any image, logo or text on this site or link to any page, image or logo as this infringes copyright law.